Delete your Pro
account.
Your Dashivo™ Pro account is the sign-in your company invited you to. You can delete it at any time: you're signed out at once and it's deleted for good 30 days later, unless you keep it. Your company keeps its records of your work under its own settings. This page is for Dashivo Pro; for the personal app, see Delete a Dashivo account.
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In the app
Settings › Profile › Delete account in Dashivo Pro. If you sign in with an email address, the app opens pro.dashivo.app/account/delete in your browser to sign in and confirm.
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On a phone your admin set up
No email or password? The same row shows Request deletion. Your company and Dashivo support are told, you're signed out of the phone at once, and your company or Dashivo support removes your account within 30 days.
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On the web
Sign in at pro.dashivo.app/account/delete, type DELETE and confirm with your password, or confirm it's you. To keep it within 30 days, sign in and choose Keep my account, or use the link in our email. The company's only or primary owner hands ownership to someone else first.
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By email
Write to [email protected] from your account's email address, with the subject “Delete my account”. No email on your account? Use Request deletion, or ask your company's owner or admin to remove you.
What is deleted
- Your email address, name, password and any Apple or Google sign-in link.
- Every signed-in browser and app, your registered phones and push tokens.
- Your Terms acceptance records and the support messages you sent.
- Your account is signed out at once and deleted for good after 30 days, when we email you to confirm. Until then you can keep it. A request made with Request deletion is completed within 30 days.
What we keep
- A record with only the random account ID and the dates it was created and deleted
- Kept so our audit records still make sense. It holds nothing else.
- Dashivo Pro Support call audio and transcripts
- 90 days
- Encrypted nightly database backups
- 30 days. Backups are never restored into service.
- Information under a legal hold, or needed for a dispute or to prevent fraud
- Only as long as the law or that need requires
What your company keeps
- Messages you sent and route records
- While the company's account is open, unless it deletes them sooner
- Voice messages, photos and videos you sent
- Until the company's storage is full (oldest go first) or it deletes them
- Everyday driving clips
- Until the storage is full, or the company's period: 30, 60, 90, 180 or 365 days
- Police stop, accident and other evidence clips
- Until the company deletes them
- Driving paths
- The company's period: 7, 30, 90 or 365 days (30 by default)
- Activity log: shifts, routes and scores shared with the company
- 90 days by default; the company can choose 6 months, 1 year or 2 years
- Device history
- 2 years; IP addresses shortened after 90 days
Ask your company's owner or admin to delete these. To delete the whole company, its owner asks Dashivo (Billing › Request a change › Delete our company account). The company becomes read-only with 30 days to download its data or change its mind, then its Dashivo Pro information is deleted, except what the law makes us keep, and the owners get a final email.
Recordings on your phone
Deleting your account doesn't touch recordings or settings on your phone. Delete them in the app, or uninstall it. Uninstalling the app doesn't delete your account.
More detail
Sections 3.8, 8 and 11 of the Privacy Policy set out every retention period. Questions: [email protected].